Reference

What You Agree To When You Use cuci2

These terms set out the conditions that apply to your cuci2 account — from opening it and depositing via Touch 'n Go eWallet, Boost, or GrabPay, through to how withdrawals are processed and when access may be restricted.

Applies to all account holdersCovers deposits, withdrawals and account useMalaysia — where local law permitsTouch 'n Go eWallet, Boost, GrabPay covered

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What These Terms Actually Cover

cuci2 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with cuci2, you confirm that you have read these terms and agree to be bound by them. They govern everything from how your account wallet is held and verified, to how deposits via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX

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are treated once they clear on our side. We reserve the right to update these terms; when we do, the revised version takes effect from the date we publish it on this page. Continued use of your account after an update means you accept the new
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version. Your account is personal to you — sharing login credentials or operating an account on behalf of another person is not permitted. Withdrawals are processed back to the same payment method used for the deposit where technically possible; if that is not possible, our support
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team will work through the options with you. These terms are interpreted under the laws of the jurisdiction in which cuci2 operates, and access is available only where local law permits. Players in Petaling Jaya and elsewhere in Malaysia should check their local regulations before opening
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an account. We do not accept accounts opened with false details, and we will suspend or close any account where we identify misrepresentation.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT CONDUCT

How We Handle Your Account and Data

Cuci2 keeps your account data secure using encrypted connections across all sessions, whether you are on a mobile browser or the app. We do not share your personal details with third parties for marketing. Our data retention follows the period required by applicable law — after that window closes, inactive account data is purged according to our internal schedule. You can request a copy of the data we hold on your account by contacting support through live chat or email.

Encrypted Sessions

Every session — mobile or desktop — runs over an encrypted connection. Your account credentials and payment details are not stored in plain text at any point.

Data You Can Request

You have the right to ask what data cuci2 holds on your account. Submit a request via live chat or email; we will respond within the timeframe required by applicable law.

Cookie Use

We use session cookies to keep your account active and analytics cookies to understand how the lobby is navigated. You can adjust cookie preferences from your browser settings at any time.

Account Closure

To close your account, contact support directly. Any remaining wallet balance will be returned to the payment method on file — Touch 'n Go eWallet, Boost, or GrabPay — subject to verification.

CONTACT CHANNELS

How to Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a question about your account, wallet balance, or a transaction, our support team is reachable through three direct channels. Bring your account username and the relevant transaction reference when you contact us — it speeds things up considerably.

Team online

Live Chat

Start a live chat session from your account dashboard. This is the fastest route for account-specific questions, including payment disputes and wallet queries.

Email Support

Send a detailed message to our support address. Include your account ID and a clear description of your query. We aim to respond as quickly as the case allows.

In-App Help

Access the Help section directly from the cuci2 mobile interface. Tap your account icon, then Help — the relevant terms sections are linked from each topic there.

Common Questions About Our Terms

These are the questions we hear most often about how our terms apply to real account situations. If your question is not covered here, live chat is the quickest route to a direct answer from the support team.

We update the terms when needed and publish the revised version on this page with the effective date. Continuing to use your account after that date means you accept the updated terms.

No. All deposits must come from a payment account registered in your own name. Deposits from third-party wallets may be returned, and the account may be reviewed for compliance.

If your account is suspended under these terms, your balance is held pending the outcome of any review. Once resolved, cleared funds are returned to your verified payment method.

Contact support via live chat or email with your account username. We will confirm what data we hold and provide it within the timeframe required under applicable law.

These account terms apply across the whole lobby — slots, live casino tables, and sportsbook alike. Individual games from providers like Pragmatic Play or Evolution may carry their own rules displayed at the table.

These terms apply equally to all accounts and are not negotiable on an individual basis. If you have a specific concern, raise it with support and we will clarify how the relevant clause applies to your situation.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Infocuci2 Deposits & Withdrawals Appcuci2 App Gamescuci2 Casino

What You Agree To When You Use cuci2

How We Handle Your Account and Data

How to Reach Us About These Terms

Live Chat

Email Support

In-App Help

Common Questions About Our Terms

01 Do these terms change, and will I be told when they do?

02 Can I use someone else's Touch 'n Go eWallet or GrabPay to deposit?

03 What happens to my wallet balance if my account is suspended?

04 How do I ask for the data cuci2 holds on me?

05 Are these terms different depending on which game I play?

06 Can I request a change to these terms?

Terms & Conditions

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