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What Governs Your Account on cuci2

Every account on cuci2 operates under a defined set of terms — covering how your data is held, how disputes are handled, and what you can expect from us in return.

Terms of UsePrivacy & DataAccount RulesCookies PolicyDispute Process
cuci2 What Governs Your Account on cuci2
POLICY CONTACT

Reach Us on Legal or Policy Matters

If you have a question about how these terms apply to your account, or if you want to request a change to your stored data, the channels below are where those conversations go. For urgent account-related legal queries, live chat gets you to a person quickest. Email works for formal written requests.

Live Chat Start a live chat session from the account page. A support agent will log your query and route it to the right team if it involves account terms or data requests.
Email Support Send a written request to our support email for formal policy queries, data deletion or account-closure requests. Include your registered email and account details.
Account Help Centre The Help Centre inside your account dashboard covers common policy points — from how your payment history is stored to how to flag a transaction dispute involving Maybank2u or CIMB Clicks.
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account

Security on cuci2 is not just about login — it covers every layer from how we store your account details to how long we keep transaction records tied to your Touch 'n Go eWallet or Boost deposits. We follow a strict data-minimisation approach: we hold what is needed to run your account and process payments, and no more.

Data Retention Transaction records — including GrabPay and FPX payment logs — are retained for the period required by our operational policy. You can request a summary of held data via email at any time.
Cookies Policy We use session and functional cookies to keep your account state intact as you move between live casino tables and slot rooms. No third-party advertising cookies are placed without your acknowledgement.
Account Security Every login triggers an OTP check sent to your registered mobile number. If you suspect unauthorised access, freeze your account immediately through the security settings tab.
Data Change Requests To update your registered name, contact email or linked payment method, submit a request through live chat with your identity document ready. Changes take effect once verification is confirmed.

Common Questions About Our Legal Terms

These questions cover the legal and policy points that come up most often. If what you need is not here, contact us through live chat or email and we will point you to the right clause.

Yes. The terms apply to all accounts regardless of the payment method used — Touch 'n Go eWallet, Boost, GrabPay or any other supported rail. Funding the account constitutes acceptance.

Send a data access request to our support email with your registered account email. We will respond with a summary of what we hold and how long it is kept, in line with our retention policy.

Yes, you can request deletion. Some records — for example, transaction logs tied to DuitNow or FPX payments — must be kept for the period our policy requires before full deletion is possible.

Raise it through live chat first. Our team logs the dispute, checks the payment record and responds formally. External escalation is only appropriate after our internal process is completed.

We update this page when terms change materially. The new version applies from its published date. It is your responsibility to check this page; we do not issue individual notifications for every update.

Access depends on local law and is available where local law permits. We do not open accounts or process payments for regions where access is legally restricted.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.