Reference

How cuci2 Handles Your Personal Information

This Privacy Policy covers what data cuci2 collects when you open an account, fund it via Touch 'n Go eWallet, Boost, or GrabPay, and browse our lobby — and exactly what we do with it.

Account data handled securelyLocal e-wallet context coveredYour access and correction rights explainedContact path for data requestsApplies where local law permits

Explore the Lobby Read FAQ

HOW WE PROTECT IT

Data Handling You Can Check Against

We keep security measures tied to real account behaviour — not just a checkbox on a page. Encryption is applied across your login session, your payment flow, and your stored account details. Here is what that looks like in practice for your cuci2 account.

Account Security Login sessions use encrypted tokens. If we detect an unfamiliar device or location accessing your account, a verification step is triggered before entry is allowed.

Payment Data When you deposit via Touch 'n Go eWallet, Boost, or GrabPay, the transaction reference is stored against your account but your full wallet credentials are never held on our side.

Cookie Use We use session cookies to keep you logged in and functional cookies to save your lobby view. You can manage cookie preferences through your browser settings at any time.

Data Retention We hold your account records while your account is active and for a period required by applicable law after closure. You may request a data summary or deletion via live chat or email.

What We Collect and Why We Use It

cuci2 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with cuci2, we collect the details you provide — name, contact information, and account credentials — along with technical data like your device type, browser session, and IP address. This lets us verify your account, process deposits through Touch 'n Go eWallet, Boost,

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or GrabPay, and keep your wallet activity accurate. We also log transaction records tied to your account so that withdrawal requests and payment history stay traceable. Cookies and session data help us keep you logged in and remember your lobby preferences across visits. We do not
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sell your personal information to third parties. Where we work with payment processors or identity verification services, those partners operate under their own data obligations and receive only the minimum information needed to complete the task. Data is retained for as long as your account is
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active and for a reasonable period thereafter, in line with applicable law. Access to your data is restricted to authorised staff and systems. Where local law governs how long we may hold certain records — for instance, transaction logs related to DuitNow or FPX transfers —
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we follow that period and no longer. If you are in Petaling Jaya or anywhere else in Malaysia, the same policy applies to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CONTACTS

Reach Us About Your Privacy

If you want to access, correct, or ask us to delete your account data, you can reach our support team through the channels below. We aim to respond to data-related requests within a reasonable window. Availability depends on local law and applies where permitted.

Your Privacy Questions, Answered

These are the questions we hear most often about how your data is handled at cuci2. If something is not covered here, live chat is the quickest way to get a direct answer from our team.

We collect your name, contact details, and account credentials at registration. Device and session data are logged automatically to maintain a secure account environment.

No. When you fund your account via Touch 'n Go eWallet or Boost, only the transaction reference is recorded. Your e-wallet credentials stay with your e-wallet provider, not us.

Yes. Send a request through live chat or our support email with your registered account address. We will compile the relevant data and share it within a reasonable timeframe.

Minor details like your contact number can be updated in Account Settings after login. For deletions or larger corrections, contact us via live chat or email and we will process it accordingly.

We work with payment processors and verification services who receive only what is needed for their specific task. We do not sell your data to advertisers or unrelated third parties.

We retain records for the period required by applicable law after account closure. For transaction logs tied to DuitNow or FPX transfers, we follow the legally required retention window.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How cuci2 Handles Your Personal Information

Data Handling You Can Check Against

Reach Us About Your Privacy

Your Privacy Questions, Answered

01 What personal information does cuci2 collect when I register?

02 Is my Touch 'n Go eWallet or Boost account information stored by cuci2?

03 Can I access a copy of the data cuci2 holds on my account?

04 How do I ask cuci2 to correct or delete my personal data?

05 Does cuci2 share my information with other companies?

06 How long does cuci2 keep my account data after I close my account?

Privacy Policy

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